As of January 1, 2019 RUE "Vitebskenergo" serves 588,024 residential electricity user.
The company is constantly working to improve and enhance the quality of public services. For 14 cash settlement centers (RCCs) is open to residents of the area. RCC work in Vitebsk, a town of Polotsk, Novopolotsk, Lepel, Novolukoml, Rossony, Orsha, Senno, Dubrovno, deliver, and Dokshytsy Verkhnedvinsk. Here the people have a wide range of services. The operating mode is useful: on weekdays from 8 00 to 20 00 , on Saturday from 9 00 to 17 00 . To pay for the consumed electric power can also be in all four offices and 19 regional production and marketing areas (RPSU) branch "Energosbyt".
The list of services provided by the Roman Catholic Church include:
- - payments for electricity;
- - the conclusion of supply contracts with registration (re-registration) account;
- - issuance of technical conditions for electricity (including the collection and analysis of baseline data);
- - issuing certificates of payment for the consumed electric energy;
- - registration (registration in the primary treatment) benefits to citizens, renewal (prolongation, cancellation) benefits to pay for the electricity consumed.
- - Development of design documentation;
- - review of design documentation for electrical power supply of the citizens (in the case of manufacture of a third party);
- - electrical measurement and electrical work;
- - connect the air and cable glands buildings and houses;
- - onsite for admission into operation, registration agreement and connection;
- - repair, replacement, installation of electricity meters;
In accordance with Article 511 of the Civil Code of the Republic of Belarus in the case when the subscriber under a power supply contract is a citizen using energy for consumer consumption, the contract is concluded with the first actual connection of the subscriber in the prescribed manner to the connected network. Developed and approved standard forms of contracts of power supply to residential consumers.
Sample forms of power supply contracts
The contractual relationship between the citizens and supplying organizations in terms of electricity are regulated by the norms of power Regulation approved by Decree of the Council of Ministers of the Republic of Belarus №1394 17.10.2011 . (Chapter 7 of the Rules)
The RUE "Vitebskenergo" embedded Internet service "My Account" , which will allow residential users to use more opportunities to work with the intelligence of a personal account, including payments received, information about the electricity consumed, amount of tariffs, background information, etc. .
The procedure for making citizens pay for housing and utilities installed by the Housing Code of the Republic (article 31 paragraph 1) , according to which the payment for housing and communal services for each expired month paid not later than the 25th day of the following month. According to paragraph 1 of Article 33 of the Housing Code of the payers of utility services, untimely and (or) not selected to be in full payment for housing and utilities, pay interest at the rate prescribed by law (0.3 per cent of the unpaid amount within the specified period of payments for each day of delay).
The procedure for making household consumers to pay for the services of electricity and heat is approved by the Council of Ministers of the Republic of Belarus of June 12, 2014 № 571 "On Approval of the Regulations on the procedure for calculation and payment for public utilities and fees for use of public housing premises, amendments and additions to the decision of the Council of Ministers and the Annulment of Council of Ministers of the Republic of Belarus and their structural components. "
In accordance with the Law of the Republic of Belarus of June 14, 2007 "On state social benefits, rights and guarantees for certain categories of citizens" citizens who are entitled to benefits receive a 50 percent discount on the fees for utility services tariffs established by the legislation within the approved norms of consumption. The values of electric energy consumption norms approved by the decision of the Vitebsk Oblast Executive Committee from 28.12.2007 №905. For people living in homes (apartments), equipped with gas cookers, electric power consumption rate is 60 kWh per month for one person, in the homes (apartments) equipped electric cookers, electric power consumption rate is 90 kWh per month for one man. Benefits to pay for electricity provided the citizen on the basis of the actual amount of energy consumption within the approved norms of consumption.
Energy suppliers enter into supply contracts with gardening partnerships and dacha cooperative with both legal entities and make calculations on group unit of electric energy at tariffs set by decree of the Ministry of anti-monopoly regulation and trade of the Republic of Belarus dated 27/02/2017 number 16 . Contractual relations with citizens who are members of the horticultural partnerships and dacha cooperatives, power supply organizations do not have. In turn, gardening companies and suburban cooperatives calculations performed with the citizens who live in horticultural (summer) houses at rates established Council of Ministers of the Republic of Belarus of 30.12.2013 № 1166 (as amended and complemented in accordance with the Council of Ministers on 29.12.2018 number 985 ).
Help phones of RUE "Vitebskenergo" on energy sales.