The order of consideration of appeals of citizens and legal entities.
Work with citizens, including individual entrepreneurs and legal entities in RUE "Vitebskenergo" is carried out in accordance with:
- Law of the Republic of Belarus of July 18, 2011 № 300-Z "On citizens and legal entities"
- with the Presidential Decree of October 15, 2007 № 498 "On additional measures to work with citizens and legal entities"
- Directive President of the Republic of Belarus of December 27, 2006 № 2 "On the de-bureaucratisation of the state apparatus and increase quality of life of the population"
- with the Decree of the Council of Ministers on July 23, 2012 №667 «On some issues of work with citizens and legal entities"